Mailing Terms -

By Placing An Order With Innersight dZine Studio (IDS), You Agree To The Following Terms:

1. Turnaround
IDS estimates that all orders containing only flat pieces will be ready to ship within 48 hours (two business days) from the business day we receive the completed order. All orders placed before 6pm Eastern will be considered ordered that business day. Any order placed after 6pm will be considered ordered on the following business day. IDS will do everything in its power to correctly produce your job in a timely manner, but can not guarantee a specific shipping or arrival date. The 48 hour turnaround is an estimate, and is not to be confused with a guarantee. Orders printed on 12pt C2S with aqueous coating are the only products that have the two day estimated turnaround. Please remember extra finishing requires extra production time. Finishing includes but is not limited to: Folds, Scores, Perforations, Die-cuts, UV Coating, and Drilling. Customer service, sales, shipping, prepress, or graphics agents do not have the authority to promise turnaround times. If any of the aforementioned departments gives the customer a turnaround time or promises turnaround estimate then it is not to be construed as a guarantee. The only guaranteed turnaround is the 24 hour rush turnaround.

Rush: The $50 rush fee will be refunded if we do not ship your job the next business day after you place an order with proper payment and art.

2. Payment Terms
All orders must be prepaid due to the speed of our turnaround.  If you submit a check and there are insufficient funds we will charge a $50 Insufficient Funds Fee. Under no circumstances will IDS print a job COD or give credit terms.

3. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

4. Orders
IDS reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. IDS is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to IDS for printing and/or publication.

5. Refund/Return Policy
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. A minimum charge of $35 is applied to jobs canceled before our evening cutoff time of 6pm. A minimum charge of $50 is applied to jobs canceled before plating occurs at 8pm. No refunds will be given for orders canceled after 8pm of the same business day the order was placed. Each job is custom created for its owner, it can not be reused or resold. Therefore All Sales Are Final. Cancellation of design is $45 for time rendered on the design.

6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. IDS can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with IDS are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

7. Liability
IDS’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Acid Flyers warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Acid Flyers makes no other warranty and no actions or words of Acid Flyers or its officers, employees or agents shall constitute a warranty.

8. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from IDS. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against IDS based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by IDS ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold IDS harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending IDS against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing IDS for any legal fees and expenses it reasonably incurs in responding.

9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. IDS is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until IDS can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. IDS does not archive your work for longer than it takes to produce the final product. Please save your work!

10. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

11. Prepress Proofs
When requested by the customer, IDS will submit color proofs for the customer's review and approval. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to IDS marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. IDS will not be responsible for undetected production errors if:

• Proofs are waived by the client;
• The work is printed per the client's written OK;
• Requests for changes are communicated verbally.

All requests for changes of any kind must be made in writing to avoid mistakes. Any proof request waives our turnaround guarantee. Proofs are only available for large projects such as booklets and magazines and are not printed on our offset press.

12. The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We do not guarantee an exact color match to the art submitted. If the art is submitted as a any color mode other than CMYK we will convert the color mode to CMYK. If there is a color shift we are not responsible for that color shift.
 

IDS will not offer credit or a refund for non-matching colors or color shifts. Files submitted at 300 dpi (dots per inch) CMYK .tifs (Tagged Image Format) are more likely to color match than a 300dpi .jpg (Joint Photographers Explorer Group) file submitted in RGB color mode. If files are submitted in any other format than 300dpi CMYK .tifs our prepress will convert the files and there will be color shifting. IDS is not liable for color shifts and will not offer credits or refunds.

13. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.

14. Overruns/Underruns
IDS will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, IDS may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/underruns then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.

15. Delivery
Charges for delivery of materials and supplies from the client or the client's supplier to IDS are not included in quotations unless specified. IDS is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

16. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, IDS and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that IDS's performance has fully satisfied all terms, conditions and specifications. You must inspect the product upon receipt. If any of the product is used then a claim is null and void. The entire contents of the shipping package must be included in order to file a claim. A group of samples are collected and saved by our customer service and sales departments in order to ensure quality. The samples are used as representatives of the order placed if a dispute is called.

17. Disputes & Venue
For legal purposes, the venue for any dispute shall be Pasco County, Florida, USA

18. Right to Subcontract
IDS shall have the right to assign any portion of the work required to another contractor.

19. Workmanship Guarantee
Because of the nature of "gang run" style printing IDS shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, cutting issues, size discrepancies (over/under), and etc. Customer acknowledges that they are receiving gang run style printing at a substantial price discount and expedited delivery times and thus said printing will not be held to the same standard as traditional offset lithography nor generally accepted printing standards. While every effort will be made to satisfy our customer's needs, requests for reprints or credits based on quality issues will not be recognized.

20. Privacy Statement
Any information IDS collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by IDS.

21. Samples
IDS might use your product for samples or advertising purposes.

22. Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4" safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require a custom size, please call for a custom quote. Please refer to our templates section for further information.

We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors.

By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card may be charged for the additional work a minimum of $15. If a digital proof is requested then the minimum $15 fee will also be assessed and added to your total cost.
 

23. Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.

24. Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase. IDS will not charge a card for more than the amount and reimburse the difference as a commission. It is up to the customer to work out an agreeable transaction arrangement with his/her client if he/she choose to resell our products.

25. Rush Orders
The $50 additional rush fee only pertains to jobs that are printed on 12pt C2S with Aqueous coating. It does not apply for posters, banners, UV Coated items, magazines, booklets, brochures, and any other item other than our standard 12pt Card Products.

26. Cutting and Product Alignment
1/16" to 1/8" will be trimmed from the final product size for flat card products. In order to align folds more or less may be trimmed from jobs that require folding. In order to get folds to match we will take liberty to trim the final product to get it to the customer in a visually acceptable format. Up to 1/4" may be trimmed from folded jobs in order to secure the integrity of the folds. We highly suggest against having borders on your products. We can not guarantee that the borders will be exact. Depending on other jobs on the run sheet will be the determining factor of the cuts. We are a full bleed printer and are not responsible for uneven or misaligned borders.

Products may be trimmed 1/16" on one side and 1/8" on the other causing the image to not be centered onto the printed piece. If there is no text loss then IDS is not responsible for reprints or issuing credits. The lost of text is not acceptable and we will rectify the problem. A slight image shift is deemed acceptable by IDS and we will not issue credits or refunds.

27 (a). Postcards for Mailing
All jobs printed UV1 are printed on C2S (Coated 2-sides) therefore will still have a slight gloss finish on the non-UV coated side. IDS does not offer matte or uncoated products. Most inkjet systems can print onto C2S paper. Aqueous postcards are coated on both sides and are also able to be processed through most inkjet systems. It is the customer's responsibility to run samples through their inkjet or mail house's inkjet system in order to test the coating. IDS is not responsible for ink not sticking to final printed pieces going through non-tested inkjet or labeling systems.

27 (b). Mailing Lists
Customer's mailing list(s) will not be sold or offered for use to any other party while in the possession of IDS. All Mailing List(s) is the exclusive property of the customer and shall be used only with customer's instructions. IDS will not utilize the customer’s list for any other purpose.  IDS will store the provided list for a period of six (6) months.  After that period expires the list will be destroyed if the customer has not requested another mailing or to have their list sent to them.  If you are a past mailing customer and would like a copy of your list please contact us.

27 (c). Shipping & Postal Delivery Times
All delivery dates are estimate. IDS is not responsible for delays caused by the U.S. Post Office. IDS has no control over the U.S. Postal Service, United Parcel Service or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.

IDS responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. IDS's responsibility ends when the job is delivered to the Tampa, Florida Business Mail Entry. In no event shall IDS be liable for USPS performance failures or delivery delays.

Under no circumstance is a refund or credit to be issued for cost of postage after the product has been dropped at the Tampa, Florida Business Mail Entry.  The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations.  These additional charges will be automatically billed to the credit card used in the original transaction.  The customer cannot dispute charges for additional postage or processing fees levied by USPS or IDS due to negligence in following USPS guidelines.  If you are unfamiliar with these guidelines please see our templates or visit the United States Post Office website for more information.

27 (d). Errors in Mailing
IDS shall be liable only to the extent of remailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is IDS liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

The customer will defend and hold IDS harmless in any suit or court action brought against IDS by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where IDS, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Acid Flyers sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against IDS for actions of the customer's employees which may occur as a result of any mailing.

28. Changes
IDS may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on June 16, 2007.

If you have an additional question please contact us.

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